What's the fastest way to reach BookMySafari?

WhatsApp is the fastest channel by a wide margin. A message to 971526023558 routes to the on-duty booking desk and a named coordinator replies inside 10 minutes during UAE waking hours. The same chat carries the AED quote, the pickup time, the partner-operator name, and the DET license number. Email replies are batched at the morning and evening desk shifts; the form on this page lands in the same inbox as email but skips the WhatsApp queue, which means a slower turnaround.

Do you reply on weekends?

Yes. The WhatsApp inbox is monitored 7 days a week including UAE public holidays. Friday and Saturday booking requests reply on the same 10-minute window during UAE waking hours, and at night, when fewer people are on the desk, replies can take a little longer. Email and form submissions on weekends process at the next desk shift; a same-day reply is the norm but a slower 4 to 6 hours rather than the WhatsApp window. Booking pickups, partner-operator coordination, and on-day support all run 24/7 once a booking is confirmed.

Can I send a deposit before confirming?

A deposit is taken when you book; the booking desk agrees the amount with you, or you can pay in full. The standard booking flow holds the AED quote and the pickup time inside the WhatsApp chat, and any balance is paid via a secure payment link or to the driver on the day in cash. The partner-operator (Velari Tourism L.L.C, DET #1491675) issues the VAT-compliant invoice with the booking reference and pickup details once payment lands. Bank transfers and split-payment between two card holders both work.

How do I cancel or reschedule?

Reschedule the booking inside the same WhatsApp chat that holds the AED quote. Date and time changes confirmed more than 24 hours before pickup carry no fee, subject to availability, and the new date must fall within 6 months. Date changes inside 24 hours of pickup confirm subject to vehicle availability and cost AED 50. Cancellations more than 48 hours before pickup carry no charge; cancellations inside 48 hours of pickup carry a 50 percent fee on the private and overnight packages because the vehicle and the camp slot are already locked. Weather cancellations from the operator side (sandstorm, exceptional rain) refund in full or move free to a new date, whichever you choose.

What if my hotel pickup time changes?

Pickup-time changes inside the booking window confirm directly with the on-duty driver via the WhatsApp chat. A 30-minute window either side of the original pickup confirms without a re-route; a longer shift (1 to 2 hours) re-routes the vehicle inside the same evening or morning shift. If the hotel itself changes after booking, share the new property name and the room number in the chat and the partner-operator updates the driver routing and the pickup confirmation message. Airport pickups, layover bookings, and cruise-port collections all run on the same WhatsApp coordination chat; the BookMySafari editorial desk stays in the loop on the day even after the partner-operator takes the driving leg.

Contact the booking desk

Contact BookMySafari

WhatsApp is fastest. Email and form work too.

Message us on WhatsApp Request a booking

What you get when you message us

A booking desk that replies fast and books on a real license

10 min: WhatsApp reply; During UAE waking hours
24 / 7: Booking line; WhatsApp inbox monitored overnight
AED: VAT-inclusive quotes; Federal Tax Authority compliant
#1491675: DET license; Verifiable on the UAE NER

Three ways to reach us

Pick the channel that fits your week

Same booking desk, three inboxes. WhatsApp replies fastest because the on-duty coordinator carries the device; email and the form route to the same desk on a slower shift rhythm.

Fastest reply

WhatsApp the booking desk

Send the date, the traveller count, the hotel name. The AED quote and the pickup time land in the same chat inside 10 minutes during UAE waking hours. The chat carries the partner-operator license and the booking reference through to the day of pickup.

Message us now

+971 52 602 3558 · 24/7 via WhatsApp

Email the desk

Send a detailed brief

Better for longer briefs, agency requests, or itineraries with three or more attached files. The desk replies inside the morning or evening shift; a same-day reply is the norm rather than the 10-minute WhatsApp window.

hi@bookmysafari.ae

Morning + evening shifts · 7 days a week

Prefer a form?

Request a booking below

The form on this page lands in the same inbox as email. Add the date and your pickup area, and the desk comes back with availability and an AED quote.

Go to the booking form

We will get back to you soon

Woman in white sitting beside a decorated resting camel on warm red sand

Why WhatsApp is faster than email or a form

The booking team carries one device, not three inboxes

The BookMySafari booking desk runs on a single on-duty WhatsApp number that rotates between three coordinators across the day. Messages route to whichever coordinator holds the device and a reply lands inside 10 minutes during UAE waking hours. Email and form submissions process at the morning and evening desk shifts because the same desk reads them on a laptop rather than on the on-duty phone, which is why a 9 PM email confirms the next morning while a 9 PM WhatsApp message confirms the same evening. The AED quote, the partner-operator license number, the pickup confirmation, and the on-day driver handover all live inside the same WhatsApp chat through to the end of the booking.

One number rotates between three coordinators whoever is on duty replies
AED quote inside the first reply no back and forth to get a price
License + booking reference in the chat DET #1491675 verifiable on NER
On-day driver handover stays in the chat no second inbox to check before pickup

Booking request

Request a booking

Send the details here and the desk picks them up. We will get back to you soon. Booking for a school, a university or a company? The group quote page explains how group rates work.

Fields marked * are required.

This form needs JavaScript to send. WhatsApp the desk or email hi@bookmysafari.ae instead.

Name

WhatsApp or phone number

The desk confirms bookings on WhatsApp, so a WhatsApp number works best.

How should we reply?

WhatsApp Email

Package

Safari date

Leave it empty if you are flexible.

Pickup hotel or area

Group type

Booking for a group? Choose the type here to enter a larger headcount.

Guests

Adults (12+)

Children (4-11)

Infants (under 4, free)

Your request

Add children's ages and anything else the desk should plan around.

Before you book

Frequently asked questions about contacting BookMySafari

What's the fastest way to reach BookMySafari?

WhatsApp is the fastest channel by a wide margin. A message to 971526023558 routes to the on-duty booking desk and a named coordinator replies inside 10 minutes during UAE waking hours. The same chat carries the AED quote, the pickup time, the partner-operator name, and the DET license number. Email replies are batched at the morning and evening desk shifts; the form on this page lands in the same inbox as email but skips the WhatsApp queue, which means a slower turnaround.
Do you reply on weekends?

Yes. The WhatsApp inbox is monitored 7 days a week including UAE public holidays. Friday and Saturday booking requests reply on the same 10-minute window during UAE waking hours, and at night, when fewer people are on the desk, replies can take a little longer. Email and form submissions on weekends process at the next desk shift; a same-day reply is the norm but a slower 4 to 6 hours rather than the WhatsApp window. Booking pickups, partner-operator coordination, and on-day support all run 24/7 once a booking is confirmed.
Can I send a deposit before confirming?

A deposit is taken when you book; the booking desk agrees the amount with you, or you can pay in full. The standard booking flow holds the AED quote and the pickup time inside the WhatsApp chat, and any balance is paid via a secure payment link or to the driver on the day in cash. The partner-operator (Velari Tourism L.L.C, DET #1491675) issues the VAT-compliant invoice with the booking reference and pickup details once payment lands. Bank transfers and split-payment between two card holders both work.
How do I cancel or reschedule?

Reschedule the booking inside the same WhatsApp chat that holds the AED quote. Date and time changes confirmed more than 24 hours before pickup carry no fee, subject to availability, and the new date must fall within 6 months. Date changes inside 24 hours of pickup confirm subject to vehicle availability and cost AED 50. Cancellations more than 48 hours before pickup carry no charge; cancellations inside 48 hours of pickup carry a 50 percent fee on the private and overnight packages because the vehicle and the camp slot are already locked. Weather cancellations from the operator side (sandstorm, exceptional rain) refund in full or move free to a new date, whichever you choose.
What if my hotel pickup time changes?

Pickup-time changes inside the booking window confirm directly with the on-duty driver via the WhatsApp chat. A 30-minute window either side of the original pickup confirms without a re-route; a longer shift (1 to 2 hours) re-routes the vehicle inside the same evening or morning shift. If the hotel itself changes after booking, share the new property name and the room number in the chat and the partner-operator updates the driver routing and the pickup confirmation message. Airport pickups, layover bookings, and cruise-port collections all run on the same WhatsApp coordination chat; the BookMySafari editorial desk stays in the loop on the day even after the partner-operator takes the driving leg.

Who you are booking with

Company details

BookMySafari is a booking platform; the safari itself is fulfilled by a named, licensed operator. The facts below are the same ones printed in the footer of every page.

Brand: BookMySafari
Operator: Velari Tourism L.L.C, DET license #1491675 Check it on the UAE National Economic Register
Hours: 24/7 via WhatsApp

Find us elsewhere

Ready when you are

Message the booking desk. Your AED quote comes in the first reply.

WhatsApp the BookMySafari booking team with your dates, traveller count, and hotel. The AED quote, the pickup time, and the partner-operator license land inside one chat. Bookings on this page are fulfilled by Velari Tourism L.L.C, DET license #1491675.

Confirm your booking on WhatsApp

Replies around the clock